We want to ensure a smooth and efficient shipping experience for our customers at Rustic and Gold. Please take a moment to review our shipping policy:
We require 1 to 2 Weeks to process and handle your order before it is ready for shipment. During this time, our team carefully prepares your items for delivery.
Express Shipment (Default)
By default, we provide express shipment for orders, which typically takes 5 to 7 working days for delivery. This ensures that you receive your items promptly.
For express shipments, we provide tracking details that are updated on the same day your package is dispatched. This allows you to easily track the progress of your delivery.
Custom orders may require additional handling time. The estimated processing time for custom orders will be updated to you during the order confirmation process.
Contact Number Requirement
For express shipments, we kindly request that you provide your contact number during the checkout process. This is important to ensure smooth communication and successful delivery. Without a valid contact number, we are unable to proceed with the shipment. Please note that any delays or issues arising from the absence of a contact number will be the responsibility of the purchaser.
Customs and Import Charges
Please be aware that customs and import duties may apply to your order. As the purchaser, you are responsible for any customs fees or import charges that may be imposed upon delivery. We advise you to familiarize yourself with your country’s customs regulations and potential charges before placing your order. While we strive to minimize any delays caused by customs procedures, please note that we are not responsible for such delays.
If you have any further questions or concerns regarding our shipping policy, please feel free to contact us. We are committed to providing a positive shipping experience and are here to assist you throughout the process.
Our shipping costs are calculated based on the destination and the total weight of your order. We ship with various courier services like USPS, UPS, Aramex, and FedEx. Orders above a certain value may qualify for free shipping—check our current promotions for more details.
Each jewelry piece is delicately packaged to ensure its safety during transit. We take great care in securing items in protective boxes or pouches to prevent damage. Additionally, our packaging is discreet to maintain the confidentiality of your purchase.
Lost or Damaged Items Procedure:
In the unlikely event that your order is lost or arrives damaged, please contact our customer service team immediately. We’ll initiate an investigation with the shipping carrier to resolve the issue promptly. For damaged items, kindly retain the original packaging as we may require it for the claim process.
Return or Exchange Policy:
For information on returns or exchanges, please refer to our dedicated Return and Exchange Policy. We strive to ensure your satisfaction, and our return policy is designed to accommodate various scenarios while maintaining fairness and transparency.
Holiday Shipping Policy:
During the holiday seasons, our Holiday Shipping Policy comes into effect, outlining specific cut-off dates for guaranteed delivery, potential extended delivery times due to increased order volume, and any special offers or promotions applicable during festive periods. We strongly recommend placing orders in advance to accommodate potential delays and ensure timely delivery of your exquisite pieces during these busy times.
At Rustic & Gold Jeweler,
we aim to provide a seamless and enjoyable shopping experience. Should you have any further inquiries or require assistance regarding our shipping or policies, please don’t hesitate to contact us.