QUESTIONS & ANSWERS

General FAQ

 1. SINCE WHEN HAS RUSTIC AND GOLD BEEN IN BUSINESS?

        Rustic And Gold was established in 2017. We Started Online Business From 2021.

 

 2. WHERE ARE YOU LOCATED?

         We are based out of Diamond City Surat (India).

 

3. DO YOU ACCEPT INTERNATIONAL ORDERS?

         We do! We are more than happy to conduct meetings over video and phone calls for all               our clients

         For appointments on Video/Audio Call, feel free to drop us a message or email us with                 time and date as per your preference.
         MESSAGE / CALL : +91 9099374777
         EMAIL :  RusticAndGold@gmail.com 

 4. JEWELRY CERTIFICATION

         All our jewelry comes with GCI certification and is marked for gold karat.

 

 5. GEMSTONE SOURCING & WARRANTY

         All our diamonds and gemstones are ethically sourced, which are mined under KPC norms.           We source diamonds directly from the mines of South Africa and Brazil. As nature lovers,               we believe in sourcing diamonds that are eco-friendly and conflict-free. Diamonds that               we use in our jewelry are environment friendly which are rose cut diamonds,salt and                       pepper diamonds, rustic diamonds, and black diamonds. So at Rustic and gold, you will               find nontraditional diamonds blend with modern designs.

   

 

 

SHIPPING & RETURNS

  WORKING & SHIPPING TIME

   Standard production time for most pieces is 1-3 weeks. For time bound requests, please               contact us before placing order.

   All orders are shipped via DHL, UPS and FedEx and are fully insured for transit.

   Shipping takes 3-10 days to deliver.

   Rustic And Gold is NOT responsible for shipping delays.

 

  TRACKING 

    We Will Provide Tracking Number Within 2 Days For All our parcels After Dispatch From Our          Hand.

 

  IMPORT DUTIES, TAXES, VAT, HANDLING CHARGES

   Since every country has different import laws, all import duties, taxes, handling fees, etc. will       have to be paid by the buyer.

   Please check import duties and other rules for your country before placing order.

  RETURNS & CANCELLATIONS

   Custom orders and Sale Items cannot be returned/exchanged.

   Unless otherwise mentioned, unworn line item jewelry and ready-to-ship pieces may                     be returned within 10 days of receiving the item.

   A 20% restocking fees will be applicable on all cancellations/returns/exchanges. Shipping         and taxes (if any) will not be refunded.

   To initiate a return, please email : RusticAndGold@gmail.com 
   Please note that return shipping cost will be the client’s responsibility


  REPAIRS & EXCHANGES

   We guarantee the integrity of our own work, and will go above and beyond to ensure our             customers are thrilled with their experience

   For any repairs and exchanges :
  – Depending on the work, a quote will be provided and discussed.
  – Shipping – both way – will have to be borne by the client.
  – We are not responsible for lost or stolen packages.